Terms & Conditions
Please read these Terms & Conditions carefully as they govern your access, attempt to access and use of the Services and DOC Health.
Your use of DOC Health, including this Website (http://www.doc-health.com) and our Mobile and Tablet Applications, which can be downloaded from your app store (together, the “Platform”), are conditioned by your acceptance without modification of these Terms & Conditions and all other rules, policies and procedures that may be published by DOC Health on the Platform or otherwise communicated to you from time to time by DOC Health (e.g. by email) and at its’ sole discretion (together, the “Terms & Conditions”).
IF YOU DO NOT UNDERSTAND, ACCEPT AND AGREE TO THESE TERMS AND CONDITIONS YOU ARE NOT AUTHORISED TO ACCESS OR USE DOC HEALTH AND THE PLATFORM, IN ANY WAY, AND YOU SHOULD LEAVE, EXIT, END YOUR SESSION, CANCEL YOUR APPOINTMENT OR CLOSE YOUR CONNECTION IMMEDIATELY.
DOC Health is NOT for to be used in an EMERGENCY situation
IF YOU THINK OR BELIEVE THAT YOUR SITUATION OR THE PERSON YOU ARE ASSISTING TO USE DOC HEALTH, THE PLATFORM AND/OR THE SERVICES IS IN (OR YOU THINK THERE IS THE OPPORTUNITY FOR THE SITUATION TO ESCALATE TO ONE CONSIDERED TO BE) AN URGENT OR EMERGENCY SITUATION YOU SHOULD IMMEDIATELY CEASE YOUR ATTEMPT TO USE OR YOUR CURRENT USE OF DOC HEALTH AND DIAL 999 OR SEEK ALTERNATIVE APPROPRIATE EMERGENCY MEDICAL SERVICES.
YOU SHOULD CALL 999 in a critical or life-threatening situation, such as if someone has:
- difficulty breathing
- severe bleeding and it cant be stopped
- severe chest pain
- loss of consciousness
- acute confused states and fits which aren’t stopping
If you or someone else is having what you believe to be a heart attack or stroke you should DIAL 999 immediately.
GO STRAIGHT TO NHS ACCIDENT & EMERGENCY IF YOU THINK YOU OR SOMEONE ELSE IS IN AN URGENT OR EMERGENCY MEDICAL SITUATION - YOU SHOULD NOT USE DOC Health.
DOC Health Platform, Services offered on it and Practitioners:
DOC Health and the Platform are owned and operated by DOC Health Limited (“DOC Health”, “DOC”, “our”, “us”, “we”) a company Registered in England number 09102059.
DOC Health is a connective platform, enabling individual members of the public in the UK (“Customer”, “Customers”, “you”, “your”, “yourself”) to connect in real time or by appointment, via streaming video, chat, instant messaging and picture messaging to participating registered UK (registered with the UK General Medical Council: www.gmc-uk-org the “GMC”) doctors (family doctors known as the “Practitioners”) via the Internet (and/or mobile broadband network) (the “Platform”) in order for Customers to get qualified and professional medical advice and be provided with related administrative services including but not limited to referrals and sick notes, only when agreed with a doctor and where supported by DOC Health, in consultation on the Platform, Customers may also on the same Platform be provided with private prescriptions for certain medication(s) using the prescription by email or post system(s) (collectively the “Services” or “Service”).
DOC Health is the Service Provider and you should contact us with any complaints whether customer service based or those of a medical nature. You expressly understand, accept and agree that when using the Platform the Practitioners that DOC Health will connect you with are independent medical professionals that are individually responsible for the medical advice and medical services that they offer to you via the Platform. You also accept during the course of your communication and consultation(s) with Practitioners on the Platform that DOC Health’s liability is limited the Services are offered on a self-pay basis and individually to you, at DOC Health’s sole discretion, without question. You choose to use DOC Health at your own risk.
By using DOC Health you understand and accept that the Services are not the same those provided by the NHS or your NHS GP surgery, if you are registered with an NHS Surgery, and that DOC Health is a connective Platform that enables Customers to consult with Practitioners on a private and self-pay basis from time to time. DOC Health will automatically share your medical information with your NHS GP unless you opt out of this part of the Service. We automatically opt you in to comply with the requirements of the General Medical Council. You will be openly presented with your options and choices with regard to medical record sharing before you start your first consultation on the platform. The choice to share your medical information/record(s) remains wholly your own.
DOC Health is not a prescription provision or fulfilment service; prescriptions will only be issued by Practitioners under circumstances that are appropriate, legal, responsible and as the result of discussion and mutual agreement being reached between you and the Practitioner by way of you having consultation with the prescribing Practitioner on a DOC Health platform. You wholly understand and accept there is no guarantee whatsoever that you will be issued or provided with a prescription for any medication by a Practitioner on DOC Health under any circumstances that are not legal, responsible, the result of mutual discussion and agreement and finally the issuing of the prescription is at the sole discretion of the consulting Practitioner themselves.
DOC Health agrees to use its best endeavours to connect you to Practitioners, under ever changing circumstances, subject to qualifying connection qualities which are assessed by DOC Health from time to time, such assessment is no undertaking that passing such quality assessment tests shall mean a connection is at all possible to be made or maintained, including device processing power and Internet speeds (including but not limited to hard-line, landline, broadband, Wifi, mobile, GPRS, 3G & 4G connection or network types) and subject to the availability of Practitioners at the time. DOC Health does not undertake to connect you within any given time, even if you have made an appointment at a certain time, or under any specific set of circumstance(s) to a Practitioner when you request a connection or make or have made an appointment, but DOC Health will attempt to make a connection once it is requested by you, if it can be requested. DOC Health may at its sole discretion deny or refuse you access to its Platform, prevent parts of its’ Platform from working, change its Platform, update its Platform, prevent Practitioners from using its Platform, alter or suspend the availability of its Platform and/or otherwise alter, amend, restrict the Platform it offers to Customers from time to time in any locale, at its sole discretion, without notice, without question and for whatever reason subject to DOC Health’s legal obligation, which it takes very serious, such as for example the maintenance and availability of medical records.
DOC Health’s opening times and appointment times are subject to change and are only made available or unavailable to Customers at the sole discretion of DOC Health. Neither DOC Health, its partners, agents, licensors, affiliates or suppliers, nor any of the Practitioners you may be connected to on the DOC Health platform shall be liable in any way whatsoever for any damages or losses, neither in part or in whole, related to the unavailability of Practitioners on the platform, any and all cancelled appointments however arising, any missed appointments regardless of fault, any failed connections with or without reconnection attempts or any failure by DOC Health to enable access to Practitioners at any time and for any reason DOC Health shall see fit. If you require medical advice and DOC Health is closed, inaccessible or there are no appointments available to suit you or indeed any at all, whether you miss an appointment you have made, start a connection that fails, attend an appointment that has been cancelled or attend an appointment when a Practitioners is not available, despite having an appointment and appointment time confirmed you understand, accept and agree, without question, that it is your sole responsibility to seek and receive and/or get the service Including but not limited to: qualified medical advice, help, professional medical assistance and healthcare that you think you need from alternative service providers which may include the National Health Service (NHS) or your NHS GP Practice if you are registered with one.
Neither DOC Health, its partners, agents, licensors, affiliates or suppliers, nor any of the Practitioners you may be connected to on the DOC Health platform shall be liable in any way whatsoever for any damages or losses, neither in part or in whole, related to any information whatsoever or howsoever obtained (directly or indirectly), medical diagnosis, treatment (including but not limited to the provision of a legal prescription for medicines) recommendation, referral, professional advice or any other part of the Services provided by Practitioners on or from the DOC Health platform, DOC Health website(s) or DOC Health mobile applications or any associated DOC Health assets including but not limited to advertisements. Furthermore, DOC Health and it’s Practitioners are not responsible for any legal prescriptions provided to you that legal UK Pharmacies refuse to dispense upon. You hold DOC Health completely harmless in such circumstances accepting that it absolutely remains the individual Pharmacists right to refuse to fulfil a prescription and/or dispense medications when presented with a legal prescription. None of this affects your statutory rights.
You accept and agree that any medical advice offered and/or any medical diagnosis, where achieved via consultation on the DOC Health platform with a Practitioner is arrived at in large part by your (Customers) recall and description of the symptoms affecting you or that you are presenting with. Therefore a very significant part of the medical advice/diagnosis you may receive is arrived at based largely on the information that you directly supply at the time of your consultation. It is your responsibility to honestly present information when questioned in as much detail as possible to the Practitioner(s) you are consulting with as you accept this directly affects the outcome of your consultation. You acknowledge that the Practitioner(s) heavily rely on the information that is directly provided by you when providing you with any medical advice/diagnosis.
You understand, accept and agree that you may and will NOT under any circumstances amend, alter or tamper with the contents of any documents created on the Platform and issued to you via the Platform.
If for any reason you are unable to pay for the any Service(s) on DOC Health, which shall be determined prior to you receiving the Service(s), you agree to hold DOC Health and the Practitioner completely harmless under every circumstance for being unable to provide you with the Service(s) as without question the inability to pay for a product and/or acquire it, is your own responsibility exclusively. This is the disabling factor in this instance.
Prescriptions by email & post
Any prescription that you receive via the DOC Health platform is only ever valid for use (fulfilment) in the United Kingdom at legal and legitimate UK Pharmacies. A single prescription has a maximum number of medical items that can be included, this maximum is seven (7) medical items and you accept that without question. If you and your Practitioner agree that you require more than seven (7) medical items as a result of your consultation you will need to agree to be charged for multiple prescriptions.
Prescriptions can be provided by Practitioners via the Platform, but will only be provided under circumstances that are in accordance with UK law, subject to the limitations applied by DOC Health’s clerical team from time to time and at the prescribing Practitioners sole discretion using their qualified professional judgment.
You understand and accept that there is absolutely no guarantee that you will, nor are you entitled, to receive a prescription of any kind or for any medicines whatsoever through the use of the DOC Health platform, the Services or by way of a consultation with a Practitioner.
Please be aware that DOC Health’s clerical team has restricted some of the medicines that Practitioners may prescribe on the Platform. There are certain medicines that will not be issued by Practitioners on DOC Health.
- Any medicines classed as controlled or restricted drugs/substances under the The Misuse of Drugs Regulations 2001;
- Unlicensed medications;
- Sedatives or sleeping tablets;
- Strong analgesics;
- Or Medications that need to be initiated by a hospital consultant specialist. Please note we are able to refer you on to see a relevant consultant by private referral (we charge for referral letters see our Costs).
You understand, accept and agree that any prescriptions you acquire via your legitimate use of the Platform and or any consultation with a Practitioner via DOC Health are solely for personal use. Furthermore, you undertake and agree to fully and carefully read all the information provided to you and follow the instructions provided by the Practitioner(s) whether via instructions on the prescription(s) itself (the label applied by the pharmacy), by way of letter to you or verbally, prior to taking any of the prescribed medicines. You also understand, accept and agree to contact a Practitioner, another doctor, your own NHS GP or a pharmacist if you have any questions whatsoever or do not understand in part or in full the reasons you have been provided with a prescription for any medication or the instructions provided or related to the medication that has been prescribed to you.
The prescriptions you can acquire via DOC Health are private prescriptions only. You cannot acquire NHS prescriptions via the Platform. You accept that private prescriptions are fulfilled at a charge, those charges are unique to the fulfilling pharmacy and not under the control or influence in anyway of DOC Health or the Practitioners prescribing medicines via the Platform. It is your choice as to whether you have that prescription fulfilled and at what cost.
You accept and agree that DOC Health charges in accordance with the Costs (which make up part of these Terms & Conditions to the extent that they are together one document) administration fees for every prescription that is issued via the Platform. You understand, accept and agree that you must pay the Prescription Administration Fee prior to a prescription being created (and delivered) by a Practitioner via the Platform and that once delivered to you this fee is non-refundable. You understand and agree that prescriptions by email are deemed to have been delivered to you once the DOC Health Platform marks the email containing the attached prescription as “correct” and “sent” including time and date stamping the sending of that prescription for DOC Health’s records. Such records shall be accepted by you, without question, as proof that we have sent your prescription and fulfilled our obligation to provide such a prescription and are deserving of the related Costs, charges and/or fees. You accept that DOC Health is not responsible for the spam, junk or mail receipt prevention tactics of your email service provide/host who may for whatever reason and outside of DOC Health’s control place emails from us containing information and/or documents that you require and/or have paid us for from reaching you. In these instances you understand and accept that you must take such access issues up with your email provider and not DOC Health.
If you lose your prescription a copy may be issued, subject to the prescribing Practitioner agreeing to re-issue said prescription. There is no guarantee that the prescribing Practitioner will agree to re-issue your lost prescription whatsoever and you hold us and the Practitioner harmless in the event that the Practitioner refuses to re-issue you with a prescription. In the event that the Practitioner re-issues your lost prescription you will be charged in accordance with the current Cost for a “Copy”. In order to request a prescription previously issued via the Platform to be re-issued please got to My Account or contact Customer Services.
If you are offered the opportunity by a Practitioner to acquire a prescription via the Platform then you may choose to receive your prescription using the delivery services described below, which are charged at the relevant Costs at the time of selection and purchase.
If you acquire a prescription we will deliver it to the address (email or postal address) that you have provided in your account, which is located in My Account. You accept that it is entirely your responsibility to ensure that the details you lodge about yourself are at all times accurate and up-to-date and that if for any reason they are not correct and that fault results in a delivery from us failing, you indemnify and hold us harmless against any claim or loss whatsoever or howsoever arising, because we are not responsible for ensuring that you have entered your details correctly, you are.
You understand and accept that a prescription may have multiple medications prescribed on it (subject to agreement with the Practitioner) up to a maximum of seven (7) items. A Practitioner may only be able to issue certain medications on separate prescriptions, where and when; this is the case at the sole discretion of the Practitioner we will require a prescription administration fee to be paid for each prescription created for you prior to the Practitioner creating the prescription. You must accept these charges in order to be sent each prescription.
Prescription Delivery Services:
Prescriptions by email
The cost of delivering your prescription once only by email is included in the Prescription Admin Fee you pay in relation to that individual prescription as shown in our Costs and may vary from time to time at the sole discretion of DOC Health.
If you do not Contact Us and inform us of an issue, we will deem your prescription by email to have been received by you within twenty-four (24) hours of us marking it as sent.
Prescriptions by First Class Post
The cost of delivering your prescription once only by Royal Mail first class post is included in the Prescription Admin Fee you pay in relation to that individual prescription as shown in our Costs and may vary from time to time at the sole discretion of DOC Health.
Your prescription will be posted, subject to its time of creation:
Created after 6AM and before 2pm = Same Day (not on weekdays which will be Next Working Day)
Created after 2pm = Next Working Day (any day)
We send your prescriptions as letters using Royal Mail First Class post (or equivalent) and we cannot and do not guarantee a delivery time, period or expected delivery date. If you have not received your prescription within five (5) Working Days of it being Created then may need to re-issue your prescription or you may choose to Contact Us.
If you do not Contact Us and inform us of an issue, we will deem your prescription by First Class post to have been received by you within forty-eight (48) hours of us marking it as sent.
Protecting you from contacting a GP who works at a practice you are registered with, on the NHS and your obligations to protect us in these circumstances.
It is not our intention, nor that of the Practitioner to connect Customers with Practitioners who are also work at the NHS GP practice where the Customer is currently registered as an NHS patient. In order to prevent these connections it is our intention to use some of the information that you have provided us with to create connection filters and blockers. However, in the unlikely event that you ever get connected with a Practitioner who you also know, believe, think or recognise to be a GP working at an NHS practice that you are registered with, you accept and agree to immediately inform the Practitioner you believe them to be a registered GP at your NHS practice and to ask for them to “disrupt” your connection. The Practitioner is able to disrupt your connection to them and you will be given credits enabling you to use the funds you have committed to reconnect to another Practitioner as soon as possible by way of rejoining the queue in an on-demand session or making another appointment. You accept and agree to hold us, and the Practitioner harmless without question under these circumstances.
Practitioners & choice:
The Practitioners that you can access on DOC Health may not be specified by you at this time and you cannot make any preferential choice with regard to the Practitioner that you are connected to, unless DOC Health provides these options to you on its Platform which it may choose to do from time to time and at its sole discretion. DOC Health does not make any guarantee whatsoever as to the continued availability of any single Practitioner that you could be connected to on the Platform at any time. DOC Health does not make any representation or give any warranties regarding the Practitioners training, qualifications, or skill, although we do as required by our regulator and UK law make appropriate checks to ensure certain aspects of the Practitioners validity, such as their right to practice in the UK. Practitioners and the health-related information, medical advice and/or medical diagnosis provided by Practitioners on the platform, or that given, if given at all or in any form, or you believe we have given to you, is based on the personal health data (and/or information verbal and written) as provided by you, or on personal health data that you authorise us to obtain, or you provide to us by way of uploading such information to our database(s).
You warrant without exception that the information you provide us with about you, by any means, is honest, legitimate, an accurate representation of you and your situation as you see it. Where this information is provided as medical records from other medical services providers about you, or any other information about you that is not derived from you on the platform by a Practitioner in a DOC Health consultation, you warrant wholly and without question that such additional information is real, original or a copy of an original, accurate, true, legally provided and un-tampered.
You fully understand and accept that you may choose to give access to certain portions of your medical records, but by that doing so this may interfere with the care you receive from Practitioners on our platform and/or your care generally. Furthermore, you accept that the advice you receive on our platform is based in large part on the information that you provide about yourself. The information’s accuracy is paramount and your responsibility.
Your DOC Health Account
In order to access the Platform and the Services, you represent and warrant that you are at least eighteen (18) years of age and possess the legal right and ability, on behalf of yourself or a minor child of whom you are a parent or legal guardian, to agree to these Terms and Conditions, register for the DOC Health Services on the Platform under your own name and to use the DOC Health Services and Platform in accordance with these Terms and Conditions and abide by the obligations hereunder.
You agree to fully, accurately and truthfully create your DOC Health Account, including, but not limited to, your name, postal address, mobile telephone number (do not provide landline telephone numbers in place of mobile numbers), email address and password, which become your DOC Health Account Details.
Your DOC Health Account Details are personal to you and you are solely responsible for maintaining their confidentiality and for all activities that occur under your DOC Health Account Details. You agree to prohibit anyone else from using your DOC Health Account Details and you agree to immediately notify DOC Health of any actual or suspected unauthorised use of your DOC Health Account Details or any other security concerns, whatsoever, whensoever or howsoever arising immediately upon you becoming aware of them.
In order to determine your compliance with these Terms and Conditions we reserve the right, but not the obligation, to monitor your access to and the use of the Platform and the Services. DOC Health may, at its sole discretion, refuse to provide Services for actual or potential misuse of these Platform and/or Services, or for an actual, attempted or suspected noncompliance with these Terms and Conditions.
DOC Health reserves the right to refuse access to its Platform anytime to anyone, at its sole discretion from time to time, whether the user has previously successfully ‘registered’, visited, used the Services, received Services or not.
DOC Health may contact you by telephone, post or email to verify your DOC Health Account information. DOC Health may request further information from you and you agree to provide such further information to ensure you have not fraudulently created your Account.
If you do not provide this information in the manner requested within seven (7) working days of the request, DOC Health reserves the right to suspend, discontinue or deny your access to and use of the Platform and Services, until the information is provided by Customer to DOC Health as requested and to DOC Health’s satisfaction.
Modification to Terms and Conditions:
Please print and keep a copy of these Terms and Conditions. DOC Health reserves the right to modify the Terms and Conditions periodically, for any reason, and without notice. The most current version of these Terms and Conditions can be accessed at any time by selecting the “Terms” link in the footer of the Platform or in the More Information section of the mobile application.
Please review the Terms and Conditions often so you will be apprised of any changes made. Any such revision or change will be binding and effective immediately on posting of the revised Agreement or change to the Services on our Platform. Unless we expressly note otherwise, these Terms and Conditions incorporate and supersede any other Terms and Conditions associated with the Platform and/or the Services. DOC Health has the right to limit, suspend, discontinue or deny your access to and use of the Services at any time, and without notice, to anyone who violates or attempts to violate these Terms and Conditions as DOC Health considers appropriate or necessary at its sole discretion, including but not limited to (1) security reasons (2) alleged or suspected breach of these Terms and Conditions, or (3) the protection of intellectual property.
The Information Provided By You
As part of the registration process, you are required to provide us certain personal information. It is your responsibility to update DOC Health as promptly as possible with changes to your personal and/or medical information so that all records are current, complete and accurate. At any given time, you may be notified that information may be available for your review that is considered private and possibly time-sensitive, you should be aware of this and let this make up part of your decision making process when determining which email address you use to make up your DOC Health Account Details. You are obliged to provide us the following information:
Changes to your legal name
Changes in email address
Change of postal address, including postal code
Change of mobile telephone number (you are not permitted to use landline numbers in place of a mobile telephone number)
Change of debit or credit card number
Change of debit or credit card expiration date
Change of debit or credit card valid from date
Change of debit or credit card issue number
Change of the postal address used as the billing address for any credit or debit card registered in your DOC Health Account
Electronic Medical Records
If you would like a copy of your DOC Health Electronic Medical Record you can download it for free by logging into your Account and ‘releasing your notes’. We recommend that all Customers do this periodically so that they can share this information with all their medical service providers and medical insurers.
Information Resources (Opt-IN):
By registering and subscribing to DOC Health’s Platform you are agreeing to opt-in to the receipt of newsletters and other information regarding common medical and health related topics or preventive care messages containing specific medical and health related information, links to other related Web sites and specific questions related to your DOC Health Record. Additionally, DOC Health makes available self-care informational services that provide general medical and health information. These communications and resources are not comprehensive medical text and do not include all the potential information regarding the subject matter. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for patient-specific advice, medical diagnosis and treatment or construed, directly or indirectly, as the practice of medicine or dispensing of medical services by DOC Health. Such information is not a substitute for seeing an appropriate healthcare professional for medical treatment, emergency medical services or urgent care. The information contained these communications and resources are compiled from a variety of sources and may or may not be considered authored by DOC Health. DOC Health makes no warranty as to the content of these materials or the information contained therein, or represents or warrants that any particular drug or treatment is safe, appropriate or effective for you. If you do not wish to receive such communications, you may opt-out at any time by going to My Account and selecting Communication Preferences, where you can find a useful dashboard.
Limitations on Use
You agree that you will not use the Platform or Services in any unlawful way and/or for any unlawful purpose. You will not post or transmit a message (where written verbal or over video) under a false name, or use the network resources of DOC Health to impersonate another person or misrepresent authorisation to act on behalf of others (including but not limited to Practitioners) or DOC Health. All messages transmitted via DOC Health and its Platform should correctly identify the sender. You may not alter the attribution of origin in electronic mail messages or posting. You will not allow another person or entity to use your DOC Health Account Details, username or password to access or use the Platform or the Services, or post, communicate in your name or view comments. You will not attempt to undermine the security or integrity of computing systems or networks of DOC Health, its Platform, its Partners, or those accessed through or with their product, and must not attempt to gain unauthorised access. You may not harvest or collect PHI about any other individual who uses the Platform or Service. You may not post or transmit any data, materials, content or information which is threatening, false, misleading, abusive, libellous, pornographic or profane, or that contains or promotes any virus, worm, Trojan horse, time bomb or other computer programming or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Platform or the Services. You may not tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security or proper function of the Platform or the Services. You will not use robots or scripts with the Platform. You will not attempt to reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate or otherwise alter, defraud or create false results from any executable code, or information on or received by this Platform. You agree to have anti-virus and/or anti-spyware software running that is set to override the Internet browser’s cookie setting.
You further agree that any information you provide or use on the Platform, and your use of the Platform or Services will not infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.
DOC Health maintains the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.
DOC Health reserves complete and sole discretion with respect to the operation of the DOC Health Platform and Services. DOC Health may, among other things withdraw, suspend or discontinue any functionality or feature of the DOC Health Platform and/or Services. DOC Health is not responsible for transmission errors or corruption or compromise of information carried over local or interchange telecommunications carriers. DOC Health is not responsible for maintaining information arising from use of the Platform or in respect of the Services. DOC Health reserves the right to maintain, delete or destroy all communications and information posted or uploaded to the Platform or Services in accordance with its information policies including but not limited to “21.0 Records & Notes Policy”.
Temporary Use License Granted
Only for the duration of being logged into your valid DOC Health Account using your DOC Health Account Details only, you are hereby granted a non-exclusive, non-transferable temporary license, subject to these Terms and Conditions to use the Platform and the Services solely for personal, non-commercial use. The Customer is not granted a license or any other right to store any of the Services (including any portion of the software or documentation) on any computer or other device, or copy or otherwise use such information to create derivative works.
With the exception of your Electronic Medical Records, DOC Health retains all right, title and interest in and to DOC Health, the Services and any information, products, documentation, software or other materials on the Platform, and any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing, except for Information on the Site licensed by DOC Health, and in that case, the license provider retains all right, title and interest therein. The information available through the Platform and the Services is the property of DOC Health, or if licensed by DOC Health, the license provider.
You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse engineer, reverse assemble, or otherwise attempt to discover any programming code or any source code used in or with the Platform or the Services. You may not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in the Services (which includes its software and documentation), create derivative works based on or in any manner commercially exploit the Platform or the Services, in whole or in part. You agree that violations by you, any other person or entity, of these copyrights, trade secrets, patents, other intellectual property protections, or the terms of this Agreement will be prosecuted to the fullest extent of the Law under the exclusive jurisdiction of the courts of England. The final choice of whether a customer is in violation of any of these policies is at the sole discretion of DOC Health. Nothing contained on the Platform should be construed as granting, by implication, estoppels, waiver or otherwise, any license or right to use any trademarks, service marks or logos displayed on the Platform without the written grant thereof by DOC Health or the third party owner of such trademarks, service marks and logos. The Platform may contain other proprietary notices and copyright information, the terms of which you must and agree to follow.
Accessing the Platform and/or the Services from territories where the content or Service is/are illegal is strictly prohibited.
Legal Notices and Disclaimers
Medical Disclaimers: DOC Health makes no representation or warranty as to the content of any treatment response from any Practitioner. Practitioners are independent contractors and not employees of DOC Health. You and your Practitioner are solely responsible for all information and/or communication sent during a video/chat/picture message consultation or other communication. DOC Health does not guarantee that a video/chat/picture message consultation is the appropriate course of accessing advice or indeed the appropriate course of treatment for your particular health care concern, medical issue or problem. Furthermore, DOC Health is not a substitute for your primary care provider. You agree to contact your doctor immediately should your condition change or your symptoms worsen (if you are not registered with a UK doctor you agree to contact your local hospital and explain your symptoms). If you require urgent care, you should contact your nearest emergency services centre immediately. Do not contact DOC Health in urgent or emergency situations or any situations where you believe it could escalate to require emergency medical services.
No information whatsoever or howsoever found on this Platform should be relied on as medical advice, professional or otherwise. Nothing contained on this Platform should be construed, directly or indirectly, as the practice of medicine by DOC Health. Should there be an issue with any of the medical services you receive from independent Practitioners on the Platform only, you can Contact Us. The information and Services provided on or through this Platform are intended solely as general educational material and provide a mechanism to find and connect to a Practitioner who, subject to his or her professional responsibilities, may or may not provide you with medical care of some type. Always seek the advice of a doctor or other qualified healthcare provider concerning questions you have regarding any medical condition, and before starting, stopping or modifying any treatment or medication. Never delay in obtaining medical advice or disregard medical advice because of something you have, heard, experienced, interpreted or seen on this Platform. DOC Health makes no warranties or representations as to the accuracy of the information provided on the Platform, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on the Platform. You assume the entire risk of loss in using the Platform and information contained in the Platform.
YOU ACKNOWLEDGE THAT YOUR USE OF THE DOC HEALTH PLATFORM AND THE SERVICES IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. ALL INFORMATION, PRODUCTS OR SERVICES CONTAINED ON OR PROVIDED THROUGH THIS PLATFORM ARE PROVIDED "AS IS" AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW DOC Health AND ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES (COLLECTIVELY, "AFFILIATES") HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND FREEDOM FROM COMPUTER VIRUS STRAINS. WITHOUT LIMITING THE FOREGOING, DOC Health AND ITS AFFILIATES MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE DOC Health PRODUCTS AND SERVICES PROVIDED HEREUNDER. DOC Health MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT: THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS; OR ANY TREATMENT, ACTION OR APPLICATION OR PREPARATION OF MEDICATION BASED ON INFORMATION OFFERED OR PROVIDED THROUGH THE DOC HEALTH PLATFORM OR SERVICES.
DOC Health does not endorse the promotions, products, or services of any third parties. DOC Health does not warrant or validate the information of any third party advertisements, promotions, communications or other materials. DOC Health does not assume any responsibility or liability for the accuracy of information contained in this Platform or any third party web sites.
Service Reliability and Warranties
DOC Health makes no warranty that the Platform or the Services will meet your requirements, or that the Services will be uninterrupted, timely, 100% secure, or error free, or that defects, if any, will be corrected. This includes loss of data resulting from delays, and any service interruption caused by DOC Health employees, directors, partners, agents or affiliates. DOC Health is not responsible for transmission errors, corruption or compromise of data carried over local or interchange telecommunication carriers.
DOC Health will take all reasonable precautions to protect against failure of our equipment and software. The Customer acknowledges and agrees that interruptions in service can and may occur, and that DOC Health shall have no liability for any claim, cost, charge, loss or expense arising from or relating to use of the Platform or the Services. The Customer acknowledges and agrees that data may be lost or corrupted in connection with use of the Platform or the Services. DOC Health may perform regular back-ups of all data stored, but shall have no liability whatsoever to Customer in the event all data is lost or destroyed. Customer acknowledges and agrees that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of the Platform and/or the Services.
Limitation of Liability:
EXCEPT AS PROHIBITED BY LAW, AND WITHOUT LIMITATION: DOC HEALTH SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF ANY OF THE INDEPENDENT PROVIDERS. YOU SHALL BE SOLELY AND FULLY RESPONSIBLE FOR ANY DAMAGE TO DOC HEALTH AND ITS PLATFORM, SERVICES AND/OR ANY COMPUTER SYSTEM, ANY LOSS OF DATA, OR ANY IMPROPER USE OR DISCLOSURE OF INFORMATION ON THE SERVICES CAUSED BY YOU OR ANY PERSON USING YOUR USERNAME OR PASSWORD. DOC HEALTH DOES NOT ASSUME ANY LIABILITY ARISING FROM THE FAILURE OF ANY TELECOMMUNICATIONS INFRASTRUCTURE, OR THE INTERNET OR FOR MISUSE OF ANY OF THE ADVICE, IDEAS, INFORMATION, INSTRUCTIONS, OR GUIDELINES ACCESSED THROUGH THE PLATFORM OR THE SERVICES.
IN NO EVENT SHALL DOC Health NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF (i) THE COST OF YOUR LAST CONSULTATION ON THE PLATFORM, OR (ii) IN THE EVENT NO PURCHASE PRICE WAS PAID OR REQUIRED, THE LIQUIDATED SUM OF £45.00. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DOC Health NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, THAT RESULT FROM (i) PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF SERVICE OR LOSS OF DATA, OR (ii) MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORISED ACCESS TO DOC HEALTH RECORDS AND ACCOUNTS, PROGRAMMES OR SERVICES, AND WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE, THIS PLATFORM OR ANY SERVICES OFFERED THROUGH THIS PLATFORM OR ANY MATERIAL OR INFORMATION CONTAINED IN, ACCESSED THROUGH, OR PRODUCTS PURCHASED ON THIS PLATFORM, EVEN IF AN AUTHORISED REPRESENTATIVE OF DOC Health IS ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF THE SAME. TO THE EXTENT CERTAIN JURISDICTIONS RESTRICT ANY OF THE ABOVE LIMITATIONS OF LIABILITY; SUCH LIMITATIONS SHALL NOT APPLY IN SUCH JURISDICTIONS TO THE EXTENT OF SUCH RESTRICTIONS. YOU ACKNOWLEDGE AND AGREE THAT PDOC HEALTH’S AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, FEES, CHARGES, EXPENSES OR LIABILITIES, AND IN ANY CIRCUMSTANCES WHERE THE FOREGOING LIMITATION IS FINALLY DETERMINED TO BE UNAVAILABLE SHALL NOT EXCEED THE LAST TOTAL CONSULTATION PRICE PAID BY YOU PRIOR TO THE FIRST OCCURRENCE OF THE SUBJECT DAMAGES, LOSSES, FEES, CHARGES, EXPENSES OR LIABILITIES.YOU AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.
Third Party Protection:
The Indemnification and Disclaimers provisions set forth in these Terms and Conditions are for the benefit of Push Dr Limited and its Affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
Termination and Survival:
DOC Health may terminate the Platform or the Services at any time, without penalty and without notice, if you fail to comply with any of the terms of these Terms and Conditions, or the intellectual property protections applicable to these Services (defined herein). DOC Health may also seek legal prosecution of any violations of law or these Terms and Conditions and you agree to exclusive jurisdiction by the Courts of England. Upon notice of termination of Services by DOC Health to you via the contact email held as part of your DOC Health account, or voluntary termination of service by you, DOC Health has the right to delete all data, files, or other information that is stored in the Customer's account for any reason, subject to UK law concerning the keeping and maintenance of medical/patient records, which DOC Health wholly acknowledges and complies with. The Indemnification, Copyright, Jurisdiction, Warranty, Network Security, Compliance with Anti-Spamming Laws and Privacy terms and conditions stated herein shall survive termination of this Agreement.
Fees & Charges:
YOU EXPRESSLY WAIVE YOUR RIGHTS IN RELATION TO THE “COOLING OFF PERIOD” AS DESCRIBED/PROVIDED FOR IN “DISTANCE SELLING REGULATIONS” AND THEREFORE DO NOT BENEFIT FROM A “COOLING OFF PERIOD” WHEN USING DOC HEALTH, BECAUSE WE ARE INSTANTLY PROVIDING THE SERVICES AND/OR IN THE CASE OF APPOINTMENTS SECURING TIME WITH A PRACTITIONER BY UNDERWRITING YOUR PURCHASE OF THAT PRACTITIONER’S TIME IN ADVANCE TO ENSURE THEIR AVAILABILITY.
You agree that you are solely responsible for all consultation, session, administrative and/or delivery fees and charges that you incur by way of your use of the Platform and/or consumption of the Services/products pursuant our Costs (which are provided for at www.doc-health.com).
DOC Health’s fees and charges do NOT include or cover any pharmacy fees and DOC Health does not accept payment by insurers on your behalf at this time, unless expressly provided for in writing by DOC Health at its sole discretion.
Any and all Fees and Charges, without exception, incurred on the Account are your responsibility as the Account Holder (If there is any question with regard to who is responsible for the fees and charges incurred DOC Health will refer to the details held under the DOC Health Account Details and that individual shall have the legal responsibility for all fees and charges and no alternative position shall be acceptable to DOC Health) and MUST be pre-authorised prior to you receiving any of the Services, in whole or in part, whatsoever and settled immediately after the Services have been provided, in whole or in part.
You agree that any unpaid balance due hereunder shall immediately become overdue and bear daily interest at the rate of 10% per annum above HSBC’s lending rate, and that costs of collection, including any Court costs and reasonable legal costs shall be added as principal amounts to such balance.
DOC Health reserves the right to modify its' Costs and/or pricing structure at any time, at its sole discretion and implement the new Costs and/or price structure at any time prior to billing you for payments due pursuant to these Terms and Conditions. You understand that the Platform and the Services may not be provided or consultations ended or cancelled if your billing information is inaccurate, invalid, without funds (not in funds) or any pre-authorisation by us provides a negative response (as determined by DOC Health).
You expressly grant DOC Health license to pre-authorise or charge any debit and/or credit cards in your Account before enabling the provision of the Services (including the confirmation of an appointment time and date has been allocated to you) and you accept that failure of our pre-authorisation or authorisation processes by you is likely to result in the Services not being provided to you.
You accept and agree that the length of your (time spent in) consultation (with a Practitioner) is entirely your choice, however, failure to have the funds available to pay for the current or extended sessions will result in your consultation ending earlier than you expect and/or your ability to receive certain parts of the Services including but not limited to prescriptions (where applicable) and to this end you hold DOC Health harmless and accept responsibility for any Service disruption or partial Service your receive as a result of your credit/debit cards and bank or credit accounts not being in funds and being able to pre-authorise or completely settle the Fees and Charges from DOC Health. You agree that failure by a credit or banking provider of yours to enable DOC Health to pre-authorise or clear payments is your sole responsibility and DOC Health will still be due the Fees and Charges incurred by you personally and that DOC Health reserves the right to make claim for such outstanding payments in anyway that it sees fit, including but not limited to, initiating recovery proceedings.
Consultation CHARGES & FEES (How it works)
A consultation is made up of single or multiple sessions, as many in fact, as you authorise by choosing to maintain (NOT EXIT) your connection in one of the Platforms video-surgeries with a Practitioner. You will be counted-in to the start of a consultation and also every session extension start time. For session extension start times, you will be counted-in on-screen for a period of 20 seconds, which you accept is long enough and a suitable/appropriate notification period allowing you to EXIT the consultation if you do not wish to duly authorise the session extension to start, when the count-in reaches ZERO. Upon any count-in reaching ZERO YOU WILL HAVE DULY AUTHORISED THE NEXT SESSION TO START AND ANY AND ALL RELEVANT CHARGES TO BE APPLIED TO YOU ACCOUNT IN ACCORDANCE WITH OUR Costs AND THEREBY BECOMING DUE TO US.
We charge for sessions in blocks, regardless of the fact they are made up of minutes with a Practitioner, they are in fact only available in 12 MINUTE BLOCKS. We call these 12 MINUTE BLOCKS, ‘Sessions’. You understand and accept that you may only ever purchase a Session and not individual minutes and that using one (1) second of time in a Session is the same as using all of it. You agree to be charged, when you authorise a Session, for the whole Session regardless of whether you use one (1) second or the full ten (10) minutes (the total Session length). You agree and accept no monies will become due to you by any means whatsoever (including but not limited to: rebate, refund or compensation) as a result of you not using the full length of time available in a Session, nor shall you be due any rebate, refund or compensation of any kind under any circumstances if you fail to prevent the start of a new Session (by means of purchasing a Session Extension OR by initiating a Consultation) from occurring by EXITING the Platform (or the Consultation services part of the Platform) using the EXIT button provided. You accept that the EXIT button provided by DOC Health on the Platform is clearly placed, appropriately sign posted and understood by you to be used to EXIT and prevent charges when you require.
You choice to EXIT a consultation and not extend, you accept may prevent you from receiving some of the Services and you agree and understand that this is a restriction to the Services you receive from us that is applied by you and not us, therefore we are in no way liable, at fault, negligent or otherwise negatively impacting you when in fact we laid down the charges clearly upfront, you accepted them prior to entering a consultation but subsequently decided to end the consultation or a session within it at a time chosen by you, for your own reasons.
You accept that Session charges are fees for time you purchase with a Practitioner on the Platform only.
You choice to EXIT a consultation and not extend, you accept may prevent you from receiving some of the Services and you agree and understand that this is a restriction to the Services you receive from us that is applied by you and not us, therefore we are in no way liable, at fault, negligent or otherwise negatively impacting you when in fact we laid down the charges clearly upfront, you accepted them prior to entering a consultation but subsequently decided to end the consultation or a session within it at a time chosen by you, for your own reasons.
We charges in accordance with our Costs for other services, including the following:
You will be charged the current Price for a prescription (a private prescription only), which may contain no more than the maximum (7) number of medical items. If you agree with your Practitioner you need more than the maximum number of medical items and the Practitioner is willing to write you multiple prescriptions you will be required to purchase multiple prescriptions up to the number you require.
To purchase a prescription you must do this in-Consultation (during a live Session) with a Practitioner, this is the only means of purchasing a prescription on the Platform. You will be asked, by way of a system message, to accept or decline the purchase; which will include an onscreen quote. If you Accept by way of clicking/tapping the ACCEPT button we will take this as authorisation and apply the charges to your DOC Health Account to be settled at the closure of the Consultation. You accept that there is NO guarantee or warranty made by us whatsoever that your next Practitioner will agree to write for you the prescription your previous Practitioner had agreed to write and issue.
Letters (including but not limited to Referral Letters):
You will be charged the current Price for a Letter (including but not limited to Referral Letters), which may be no longer than six (6) A4 Letter single-sided pages in length and subject to the spacing and layout requirements of DOC Health at its sole discretion. If you agree with your Practitioner you need a letter that is longer than six (6) pages in length (single-sided) and the Practitioner is willing to write this longer letter for you, you will be required to purchase multiple Letters up to the number you require to complete the Letters contents.
You will be charged the current Price for a Sick Note, which may be no longer than six (6) A4 Letter single-sided pages in length and subject to the spacing and layout requirements of DOC Health at its sole discretion. If you agree with your Practitioner you need a Sick Note that is longer than six (6) pages in length (single-sided) and the Practitioner is willing to write this longer Sick Note for you, you will be required to purchase multiple Sick Note up to the number you require to complete the Sick Note contents.
Contents of Prescriptions, Letters and Sick Notes:
You accept without question that qualified Practitioners are creating prescriptions, medical letters and sick notes on the Platform and the contents of these items is bespoke, individual, based on your accounts and presentations at a certain time to the author Practitioner(s). As such these contents may vary, the precise nature of the content shall be at the sole discretion of the Practitioner and you agree to hold harmless DOC Health, its employees, officers, directors, agents and affiliates from any claim that may arise as a result of the contents of such items. You also agree not to tamper with any of the content of these items whatsoever if you are provided with them and that there is no guarantee or warranty by DOC Health, its employees, officers, directors, agents and affiliates that the items will contain the content you desire(d), hope(d) for, expect(ed), were informed of, interpreted as including, understood or believed they would. The content shall be of a type the qualified Practitioner believes is appropriate, safe, responsible and legal.
Refunds & Disruptions:
If your consultation is determined by DOC Health (which you agree is at our sole discretion) to have constituted a ‘Disrupted’ consultation, DOC Health will automatically credit your DOC Health Account with any unused session minutes. You may use these credited unused session minutes on DOC Health only and for the Services on the Platform after sixty-five (65) minutes after the disruption occurred and not before. Your credited unused session minutes are non-transferrable and no alternatives shall be offered including but not limited to, cash alternatives, which under any circumstances will NOT be offered or if presented accepted. The number of credited unused minutes you receive in these circumstances shall be determined by DOC Health solely, but shall be reasonably reflective of the time you would has had left in the consultation that you have been unable to utilised due an issue not caused by you.
If you think you are due a refund you must Contact Us as soon as possible providing details of the Consultation (Consultation Number) and a full description in writing of the issue or concern you are raising. It is DOC Health’s policy to offer refunds only in exceptional circumstances, and such refunds shall be provided in the vast majority of cases as Credits to your DOC Health account.
We do not provide refunds in the following circumstances (you accept this is NOT AN EXHAUSTIVE LIST, but a selection of circumstances only):
If you are unable to get a private prescription, legitimately and correctly provided via the Platform, fulfilled and the associated medication dispensed at a pharmacy of your choice for whatever reason.
If your consultation is disrupted because of your actions, as determined by us exclusively. Where and when appropriate we will credit unused minutes to your DOC Health Account only and at our sole discretion.
If you have missed your Appointment, as determined by us exclusively. In this instance you will be charged the cancellation fee.
If a Practitioner fails to attend your Appointment, as determined by us exclusively we will credit unused Session minutes to your DOC Health Account only and at our sole discretion.
If your Appointment fails to occur for whatever reason, we will credit unused Session minutes to your DOC Health Account only and at our sole discretion.
If you do not receive a prescription, referral letter or sick note as a result of a consultation.
It took longer than the published waiting time on the Platform for your consultation to start.
You didn’t fully use the minutes in any session that you have started.
In the event of any non-medical complaint or dispute you should first Contact Us and fully inform us of the issues surrounding your dispute in an open and engaged manner.
In the event of any medical-complaint you should Sign In to your DOC Health Account and complete the Medical Complaint Form, which will be sent to our Clerical Team and alerts us to the fact that there is a medical issue that requires attention. If you are unable to Sign Into your Account and reach the correct form, please use the normal Contact Us form and at the top of your message please write these words “I WANT TO MAKE A FORMAL MEDICAL COMPLAINT’ and provide what information you feel comfortable disclosing about the complaint to our Customer Service Team and appropriate Contact Information. Please bear in mind that when not using the Medical Complaint Form the initial readers and receivers of these messages may not be Clerical Team members – you should temper the content therefore of such message content sent via this alternative method accordingly.
You warrant to us that you will not use Charge Back services in order to self-issue refunds and that where you do in fact use or attempt to use such services that may or may not be available to you to do so, where DOC Health is successful is disputing your Charge Back with your provider you will pay DOC Health’s reasonably incurred fees and costs in relation to administration and legal works undertaken to successfully dispute your claim. You also agree to pay such reasonable fees to us in cleared funds no more than 30 days from the dispute being successfully decided in DOC Health’s favour.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
DOC Health Waiting and Appointment Times & Other Time Estimates:
The Waiting Time and all other Time Estimates provided and/or published on the DOC Health platform are based on our system’s best estimates having reviewed live activity and usage statistics and you accept that the Waiting Time and all other Time Estimates are (and represent) no guarantee of Service Provision, or that a connection with a Practitioner will be made within certain parameters, certain times, certain time parameters, within a given time period, or a connection with a Practitioner made at all. DOC Health will not refund fees based on Waiting Times or any other Time Estimates being inaccurate, factually incorrect but functionally working, not working as expected or malfunctioning and the Customer accepts this without question.
Appointment times are a guide only and do not (and represent) guarantee Service Provision, or that a connection with a Practitioner will be made within certain parameters, certain times, certain time parameters, within a given time period, or a connection with a Practitioner made at all.
Notwithstanding anything herein to the contrary, DOC Health, its agents, officers, directors, partners or affiliates shall not be liable for any losses arising out of the delay or interruption of its performances of any obligations due to any act of God, act of governmental authority, act of public enemy, war, severe weather conditions, or any other cause beyond its control.
No Third Party Rights:
Governing Law, Jurisdiction, and Venue:
The provisions of these Terms and Conditions are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.
Spam and Anti-Spamming Laws:
DOC Health has a strict no tolerance for unsolicited bulk email or other illegal activities. You shall not use or permit any your employees, agents or affiliates to: market, promote or solicit DOC Health products in ways that violate UK law. You shall not, infringe the rights of others, shall not distribute chain letters or unsolicited bulk electronic mail ("spamming"); propagate computer worms or viruses; use a false identity; attempt to gain unauthorised entry to any platform, site or network; infringe copyrights, trademarks, or other intellectual property rights. You agree to indemnify and hold DOC Health and its Affiliates harmless for any and all acts found or suspected to be in violation hereof. You shall indemnify and hold DOC Health, its officers, directors, employees and its Affiliates harmless against and from losses, damages, costs, and reasonable legal fees, if any, incurred in defending and/or resolving any suits brought against them, by anyone arising out of an alleged violation of any anti-spamming rules, regulations, laws, statutes, and the like. Your account will be terminated for any of the above infractions.
DOC Health may provide notice by email to the email address you provided during your registration and/or that held in your Account, by a general notice on the DOC Health Platform, or by written communication delivered by first class post to your address on record in your DOC Health Account. You may give notice to DOC Health at any time just Contact Us or submit by letter which should be delivered by ‘recorded delivery’ to Customer Services Department, DOC Health, F1 Sterling House, Langston Road, Loughton, IG10 3TS.
These Terms and Conditions, together with any DOC Health rules or policies referred to herein, represents the entire agreement between you and DOC Health concerning the subject matter hereof, and supersede all prior understandings, whether written or oral, concerning such subject matter. DOC Health may modify these Terms and Conditions as set forth above.
Comments & Suggestions:
DOC Health welcomes comments, suggestions and submissions by its Customers. Any comments, suggestions and submissions made by Customers, including but not limited to, messages, notes, feedback, artwork, communications, computer code or creative materials provided to DOC Health shall become the exclusive property of DOC Health. At the time the comment, suggestion, and/or submission is made it shall act as a full assignment to DOC Health of all rights whatsoever (copyright, patentability, and intellectual property). DOC Health shall have the right to use said comment, suggestion, and/or submission as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to Customer. This section shall not include any personal information submitted by Customer as part of their Electronic Medical Record or other personal information held in your Account. Please Contact Us to submit comments and suggestions.
All purchases made are subject to our standard Terms and Conditions, without exception and the purchases wholly accepts this.